Using the Cognitive Apprenticeship Model with a Chat Tool to Enhance Online Collaborative Learning


  • Mónica Rodríguez-Bonces Pearson
  • Kris Ortíz SENA



Chat, Cognitive Apprenticeship Model, Modeling, Articulation, Online Collaborative Learning, Scaffolding


In Colombia, many institutions are in the firm quest of virtual learning environments to improve instruction, and making the most of online tools is clearly linked to offering quality learning. Thus, the purpose of this action research was to identify how the Cognitive Apprenticeship Model enhances online collaborative learning by using a chat tool. To describe the effectiveness of this model, five of its teaching methods were implemented in an eight-week period over one semester. Twelve beginning online English students enrolled in Colombia’s national vocational and technical training center participated in the study. Data was collected from surveys, chat transcripts, interviews and checklists, and analyzed through content analysis. Results reveal that modeling, coaching, scaffolding, exploration, and reflection may be implemented in a chatroom, developing a sense of collaboration. Learners also moved from guided instruction (modeling) to more independent learning (articulation), assuming the roles of experts. In conclusion, the six teaching methods of the Cognitive Apprenticeship Method enhance online collaborative learning not only because students work together to reach a common goal, but also because they can support each other’s learning through synchronous interactions when using a chatroom for this purpose.


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Author Biographies

Mónica Rodríguez-Bonces, Pearson

Mónica Rodríguez-Bonces holds a PhD in Regional and Economic Integration and Development; in the area of Education with emphasis in Curriculum Development and Bilingual Education. She holds an MA in Applied Linguistics and a BA in Spanish and Languages. Monica was a school teacher in the USA where she was named teacher of the year. She has been a department chair, academic dean, research director, graduate and undergraduate professor and also an international academic consultant. Monica is currently a research tutor at the Universidad de la Sabana and Academic Coordinator at Pearson.

Kris Ortíz, SENA

Kris Evelin Ortiz Ordoñez holds an BA in English and French. She also holds a Graduate Diploma in TESOL and an MA in English Language Teaching. Kris is a professor at University de Nariño and an English and French online tutor for the National Training Service SENA.



How to Cite

Rodríguez-Bonces, M., & Ortíz, K. (2016). Using the Cognitive Apprenticeship Model with a Chat Tool to Enhance Online Collaborative Learning. GIST – Education and Learning Research Journal, (13), 166–185.



Research Articles